Identity & Access Management

Identity & Access Management (IAM) enables the right individuals to access the right resources at the right times for the right reasons. IAM is a critical part of IT infrastructure and it normally requires multiple products – usually from different vendors – to provide comprehensive IAM capabilities. That is why each IAM solution within an enterprise should be designed with an overarching IAM strategy and capability maturity model in mind, not just the immediate needs or priorities of the organization. 

We believe the design of an IAM solution should not only follow industry best practices but also product-specific best practices. Quite often, there are several ways to implement specific capabilities within an IAM product, especially when it comes to collecting and representing data; configuring roles, rules, and workflows to model business processes; and integrations with third-party systems to automate account and entitlement provisioning. When deciding an approach, the priority should be to provide functionality that satisfies business needs in a manner that minimizes complexity and maximizes usability. In some cases, the business processes themselves may need to be changed to avoid undue complexity (i.e., customizations) in forcing a product to 100% match an existing business process when some changes to the process can allow for far greater use of out-of-the-box (OOTB) configurations.

All this sounds obvious – but the reality is that it’s hard to successfully put into practice. The industry is littered with stories of failed implementations, with companies having to swap integrators multiple times or even prematurely replace a product that could have been successfully deployed with the right team. We’re not an integrator providing a “body shop”, just motoring through tasks on an SOW – we provide experts that are well-versed in IAM design and architecture concepts coupled with real-world product knowledge, allowing for practical solutions that can be reliably implemented. We take pride in successfully tackling the toughest, most complex implementations – many of our clients came to us after other integrators failed to deliver.